We are committed to providing quality and hassle-free returns
At lwinai, we take pride in the quality of our products and take strict quality control measures. Your satisfaction is our top priority and we want to ensure that your shopping experience is as smooth and enjoyable as possible. However, we understand that problems can occasionally occur and we will do our best to help you.
**Return Policy**
We offer a flexible return policy that allows you to return or exchange your item within 30 days of the date you received it. If you encounter any problems with your purchase, please feel free to contact our customer service team at support@lwinai.com.
**Return Process**
When you decide to return an item, you can arrange for a local post office collection or send the item to the nearest post office. Shipping compensation will be determined based on the reason for the return. If the problem is attributable to us, we will cover the return shipping costs. However, if the problem is attributable to you, we will not be able to compensate for shipping costs.
**Wrong or Damaged Items**
If the item you received is wrong or damaged, please take clear photos and contact our customer service in time. Depending on the specific situation, we will arrange a replacement or refund.
**Before Returning**
Before returning any product, please contact our Customer Service team to obtain the return address. This step is critical to ensure a smooth and efficient return process.
**Return Requirements**
(1) For items with no quality issues, we would like our valued customers to return items in their original condition - unworn, unwashed, undamaged, with all original tags and packaging materials intact.
(2) Approval from our lwinai Customer Service team is required before shipping items back to us.
(3) In the event of a quality issue or the wrong product was delivered, customers should provide photographic evidence of the problem and contact our Customer Service team for instructions on the return address.
**Eligible for Return**
You can contact us for a return or refund under the following conditions:
1. **Defective Issues**: Includes stains, zipper failures, tears, extremely poor quality materials, significant color differences, and large differences between the product photographed and the actual item received.
2. **Personal Preference**: If you simply don't like the item, you can return it. However, you will be responsible for the shipping costs of the returned items
3. **Shipping Responsibility**: In case of a return, customers have the option to contact the nearest post office to arrange for pickup or delivery of the item. Shipping compensation will be determined based on the reason for the return - if it is our responsibility, we will cover the shipping costs; if it is your responsibility, we will not be able to compensate the shipping costs.
At lwinai, we stand behind our commitment to quality and customer satisfaction. Our return policy is designed to be fair and inclusive, ensuring that you have a worry-free shopping experience with us. If you encounter a problem, please feel free to contact us and we will work hard to resolve the issue to your satisfaction.
**Refund Policy**
At lwinai, we prioritize your satisfaction and our refund policy is designed to ensure that you have a worry-free shopping experience with us.
**Quality-Related Issues**
We will take full responsibility for any misprinted, damaged or defective items caused by production or shipping. You will receive a full refund and we will also refund the return shipping costs.
**Cancellation of Order**
Your order can be fully refunded in the following cases:
- If you cancel the order within 24 hours of purchase.
- If you cancel the order before it is shipped.
However, please note that we will not accept order cancellation requests after the order has been shipped.
**Package Lost in Transit**
If your package is unfortunately lost in transit, we will provide a full refund to compensate you for your loss. Or resend your package.
**Address Accuracy**
It is essential to provide an accurate delivery address. If the courier cannot recognize the address provided, the goods will be returned to our facility. In this case, you will be responsible for the cost of re-shipping once we confirm the updated address (if applicable). If you provide an incorrect address when placing an order and do not contact us to change the address, you will be responsible for any related losses.
**Intact Condition**
To ensure that you are eligible for a refund, please return the item in its original condition. Returned items with obvious signs of use, makeup, animal hair, dander, deodorant, perfume or similar product stains may be rejected and no refund will be given.
**Refund Processing**
Please keep in mind that it may take up to 7 business days for the refund to be reflected in your account due to different processing times for different payment providers.
At lwinai, we value your trust and satisfaction and are committed to making your shopping experience smooth and enjoyable. Our refund policy is designed to be transparent, fair and customer-centric. If you have any questions or issues regarding a refund, please feel free to contact us and we will do our best to help you.
If you have any questions, please contact us.
Email: support@lwinai.com
Working hours: Monday to Friday 08:00-17:00 (UTC+8)
On weekdays, we will respond to you within 24 hours